Delivery & Shipping

Shipping options and costs

• What delivery options are available?
• What are the shipping costs?

Order Tracking and Status

• When will I receive my order?
• How do I track my order?

Delivery problems

• My parcel has not arrived – what now?
• I wasn’t at home for the delivery – what now?
• The status of my track and trace is not changing – what now?

Best Practices

• Tips for successful delivery
• What if I can't find my Track & Trace?

Address and Delivery Preferences

• Can I choose a specific delivery time?
• Do you also deliver to collection points?
• Can I still change my delivery address?
• Holiday/absence – can I postpone the delivery?

International shipping

• Shipping Abroad

Special cases

• Delivery Garden Cupboards
• Why is my order being delivered in multiple parts?