Of course, it would be ideal if you could choose exactly: “come tomorrow at 19:15, I’ll put the kettle on.” But we want to be clear about this, so you know what to expect.
Can you choose a specific delivery time in advance?
No, unfortunately you cannot select a specific delivery time in advance when ordering with us. Your order will be included in DHL’s regular delivery routes, and the exact delivery time will be determined by DHL.
Can you change your delivery time later?
Often, yes. Once DHL has received your parcel and the shipment is on its way, DHL often offers the option to adjust your delivery preferences. This can usually be done via Track & Trace in the DHL app or on the DHL website.
Which options are available varies per shipment and per region. You will see the available choices as soon as your Track & Trace is active.
Tip if you are not at home
Are you (likely) not going to be at home at the time of delivery? Then it may be useful to check whether DHL gives you the option to have your parcel delivered to a DHL ServicePoint, or to arrange with neighbours that they can accept the parcel for you.
In summary
You cannot choose a specific delivery time when placing your order. Once DHL has the parcel, you can often adjust the delivery time or delivery location via Track & Trace (app or website)—if DHL offers those options for your shipment.