Do you have an item at home that weighs more than 20 kg or is longer than 1.20 metres? No worries! We completely understand that you can't just walk to the parcel point with such a large or heavy package under your arm.
In fact, many standard parcel points refuse parcels that exceed these dimensions or this weight. To prevent you from being turned away, we have a special solution for these types of orders: the collection service.
How does the collection service work?
Instead of you having to carry the package yourself, we send a courier to you. The courier will simply collect the package from your doorstep.
- When? This can be on a weekday (Monday to Friday), during the day.
What do you need to do yourself?
There is one important point: the courier is only there for the transport and does not carry any packaging material.
- Make sure the product is completely and securely packaged and ready when the courier arrives.
- Preferably use the original box for this.
Making an appointment
Would you like to use this collection service? Please contact us and we will schedule a time together. The quickest way to arrange this is via our chat or the site where you placed your order.
Let us know which large or heavy product it concerns, and we will make sure the courier is arranged!