We understand that you want answers to your questions quickly – and we can provide that! Here you can read how quickly you can expect a response from us and how you can get help in the fastest way.
Help yourself first before contacting us
Before you contact us, it’s wise to first consult our helpdesk. Many questions that customers have are already answered there! By checking there first, you might be helped within seconds without having to wait. Save yourself some time and check the helpdesk first – you’ll be surprised how many answers you’ll find there.
Liv, your quick helpline
Didn’t find your answer in the helpdesk? Then try our chatbot Liv! Liv can answer many frequently asked questions directly and help you immediately – without waiting. Sometimes you’ll be helped within seconds. Liv is also always available, even outside office hours.
Contact us with complete information
Do you really need our team? No problem! Just make sure you provide complete information when you contact us. This helps us enormously to assist you properly in one go. Think of:
- Your order number
- Which item or product it concerns
- Photos or screenshots (if relevant)
- A clear description of your problem
- Other relevant information
The more complete your information, the faster and better we can help you. You’ll also avoid us having to keep asking you for more details – frustrating for you, and inefficient for us!
Our response time
We aim to respond as quickly as possible, but in any case within 2 working days. That means you won’t have to wait long and can get on with things quickly.
In summary: the fastest route
- First consult the helpdesk – your answer may already be there
- Then try Liv – our chatbot can solve many things directly
- Then contact our team with complete information – we’ll help you within 2 working days
This way, you’ll get the help you need as quickly as possible!