Do you have a question or would you like to reach us? We are happy to help you! Here you will find everything you need to know about our office hours and how you can contact us.
When are we available?
We are available from Monday to Friday from 09:00 to 17:00.
How can you contact us?
We offer you two convenient ways to get in touch with us:
By phone
Feel free to call us on +085 000 0575, but this is only possible during our office hours: Monday to Friday from 09:00 to 17:00. Our team members are happy to answer your questions or help you with any issues.
Via our chatbot
Would you prefer to chat online directly? Click on the chatbot icon that appears at the bottom right of your screen. The great thing is that you can also use the chatbot outside our office hours – so also at the weekend! Please note that we may respond to you a little later via email, but we certainly won’t forget your message.
Are we temporarily unavailable?
No worries! If you try to call us and, unfortunately, for whatever reason we are not available, an external partner will answer the phone for us. These partners can often assist you directly and in some cases already provide the answer you are looking for. If your question is a bit more complicated or requires specific information, they will note down all relevant details.
Our Customer Experience Specialists will then look into your query during office hours and get in touch with you to resolve it fully. This way, you can be sure your question will not be lost and that we can really help you – even if we weren’t available at that moment!