Of course, it’s a shame (and unnecessary!) to replace an entire device if only one small, specific part has stopped working. Fortunately, we can sometimes solve this simply and sustainably for you without you having to return the whole product.
Do you have individual parts in stock?
For some of our products, we have spare parts in stock. Think of a remote control that’s acting up, a wheel that no longer turns, or a specific cable.
What are the costs?
Whether there are any costs for the new part depends on the situation:
Warranty (Correct use):
Has the part become defective due to a manufacturing fault or just through normal use according to the manual? And is your purchase still within the warranty period? Then we will send you the replacement part free of charge.
Own fault (Out of warranty):
Has the part been lost, accidentally dropped, or damaged through your own actions? It can happen to anyone! If we have the part in stock, we can usually still send it to you. In that case, we do ask for a small fee for the part and shipping.
What if the part is not available?
Sometimes it happens that we do not have a specific part in stock separately. In that case, we will look together with you for an alternative solution. For example, we may be able to offer you a partial compensation, so you can arrange a replacement part yourself or to offset the inconvenience.
What should I do?
Do you have a defective part? Then please contact our customer service.
Tip: Please include a clear description (and preferably a photo) of the broken part in your message. That way, we can immediately check our warehouse to see if we have the right spare part for you!