You have started using your new purchase with great enthusiasm, but suddenly you receive an error message or it does not work as you expected or as it should? That is, of course, quite disappointing.
Before you think the device is broken: often the solution is simpler than you think and is related, for example, to a particular setting.
With these two steps, we will help you quickly on your way.
Consult the manual
The quickest way to find an answer is to refer to the manual. In almost every manual, you will find a page at the back titled 'Problem - Solution'.
Here you will find the most common error messages and malfunctions listed, with the solution immediately next to them.
Still not working? We are here to help!
Have you followed the steps in the manual, but the problem persists? Or is your specific error message not listed?
Feel free to contact our customer service. Our staff know the products inside out and often know exactly what to look for.
Make sure you have this information to hand:
To help you as quickly and efficiently as possible and to avoid unnecessary back-and-forth emails, we ask that you include the following information directly in your message:
- Your order number: You can find this in your purchase confirmation. This way, we can immediately access your order.
- The problem: Clearly describe what is going wrong. What are you trying to do and what happens?
- Visual material: If possible, please include a photo or video of the error message or defect.
As soon as we have received your message with this information, we will look into it and solve it together with you!