Sorry to hear that your purchase wasn’t quite what you were looking for. Not a problem at all! We want to make returning your item as easy as possible. How you do this depends on where you placed your order.
Below you’ll find the right process for your situation.
Did you order via bol.com?
If you ordered via bol.com, the return process is handled entirely by them. You will need to register your return in your bol.com account.
- Go to the bol.com returns portal.
- Follow the instructions provided there.
For the most up-to-date information about your return and refund, we kindly refer you to the bol.com website.
Did you order via one of our own webshops?
Did you order directly from one of our brands? Then you can easily and quickly register your return via our returns platform Returnless.
Choose the link below that matches the brand of your item:
- Auronic: Click here to register
- LifeGoods: Click here to register
- KitchenBrothers: Click here to register
- TRVLMORE: Click here to register
- MOA: Click here to register
Important when filling in:
You will be asked for your order number. Make sure to enter the full order number, including all characters (such as dashes or letters) exactly as it appears on your order confirmation. Otherwise, the system may not be able to find your order.
Did you order via another webshop?
Did you purchase the item via another external party? Then use the general marketplace link below:
- Other webshops: Click here for the returns form
Again, please follow the on-screen steps carefully.
Still need help?
If you are unable to register via the above links, or if the system does not recognise your number, please contact us via chat.
Please note: It may take a little longer to get help via chat than through the automatic links. We therefore recommend trying the links first!